Management Process & Skills

Management Process & Skills

Introduction

·       Management is the process of planning, organizing, leading, and controlling resources efficiently and effectively to achieve organizational goals.

·       In hospitals, management ensures smooth delivery of medical care, resource allocation, patient satisfaction, and regulatory compliance.

Hospital Management = Medical Services + Administrative Efficiency + Patient-Centered Care

Functions of Management

a) Planning

• Setting objectives
• Forecasting future trends (e.g. patient load, technology needs)
• Making strategic decisions

b) Organizing

• Structuring departments (OPD, IPD, Emergency, etc.)
• Assigning roles & responsibilities
• Delegating authority

c) Staffing

• Recruiting skilled professionals (Doctors, Nurses, Technicians)
• Training and development
• Performance appraisal

d) Directing

• Providing guidance and leadership
• Motivating staff
• Effective communication

e) Controlling

• Monitoring performance
• Quality assurance (NABH, ISO)
• Budget control and audit

Roles of Management (Mintzberg’s Managerial Roles)

a) Interpersonal Roles

• Figurehead – ceremonial duties
• Leader – motivates and manages staff
• Liaison – coordinates between departments or external agencies

b) Informational Roles

• Monitor – gathers internal & external info (e.g. patient feedback)
• Disseminator – shares info with staff
• Spokesperson – represents hospital in meetings/public

c) Decisional Roles

• Entrepreneur – innovates new systems (e.g. EHR)
• Disturbance handler – manages conflicts & crises
• Resource allocator – assigns budgets, rooms, manpower
• Negotiator – with unions, suppliers, government

Levels of Management

a) Top-Level Management

• Design policy, long-term goals
• Includes CEO, Medical Superintendent, Director

b) Middle-Level Management

• Implement policies
• Coordinate between departments
• Includes Department Heads, Nursing Superintendents

c) Lower-Level Management

• Daily operations, staff supervision
• Includes Ward In-charges, OPD Supervisors, Admin Officers

Functional Areas of Management in Hospitals

Area	Function
Clinical Services	Quality medical care, patient treatment
Human Resources	Staffing, training, employee welfare
Finance	Budgeting, billing, procurement
Operations	Housekeeping, laundry, security, CSSD
IT Management	HIS, EHR, data analytics, telemedicine
Marketing/PR	Patient relations, community outreach, hospital branding
Legal & Compliance	Licensing, statutory norms, medico-legal issues

Management Skills Required in Hospitals

a) Technical Skills

• Knowledge of hospital software (HIS, ERP)
• Medical terminology
• Equipment operations

b) Human/Interpersonal Skills

• Leadership
• Teamwork
• Conflict resolution
• Communication (with patients, staff, relatives)

c) Conceptual Skills

• Strategic thinking
• Policy making
• Innovation in hospital systems

d) Administrative Skills

• Time management
• Resource optimization
• Documentation & reporting

Challenges Before Hospital Managers

Category	Key Challenges
HR Issues	Shortage of trained staff, absenteeism, staff burnout
Technological	Rapid change, digitalization, data privacy
Financial	Rising costs, reimbursement delays, budgeting
Patient Expectations	Quality care, fast service, empathy, transparency
Legal/Regulatory	Compliance with laws (CPCB, NABH, MCI, etc.)
Operational	Emergency preparedness, infection control, bed occupancy
Coordination	Interdepartmental coordination, communication gaps

Video Description

·        Don’t forget to do these things if you get benefitted from this article

·        Visit our Let’s contribute page https://keedainformation.blogspot.com/p/lets-contribute.html

·        Follow our page

·        Like & comment on our post

·