Duties & Responsibilities of Hospital Staff

Duties & Responsibilities of Hospital Staff

Receptionist (All Shifts)

Key Role: First point of contact for patients & visitors
Responsibilities:

• Greet patients, visitors, and staff courteously
• Register patients (OPD/IPD) and schedule appointments
• Coordinate with doctors/nursing staff for patient queries
• Handle incoming calls & route them appropriately
• Maintain front desk registers/logbooks
• Ensure waiting areas are clean and organized
• Coordinate shift handovers and update handover logs
• Maintain confidentiality of patient information
• Assist with admission/discharge procedures
• Handle emergency situations by alerting appropriate departments

Housekeeping In-Charge

Key Role: Ensures hospital cleanliness and hygiene
Responsibilities:

• Supervise housekeeping staff across all areas
• Allocate daily duties and maintain duty rosters
• Monitor cleanliness of wards, OTs, toilets, ICU, etc.
• Ensure use of proper disinfectants and cleaning agents
• Conduct daily inspections and submit reports
• Train staff on infection control practices
• Ensure biomedical waste is handled correctly
• Handle patient complaints related to cleanliness
• Coordinate with nursing and maintenance departments

Billing Staff

Key Role: Handles patient financial transactions
Responsibilities:

• Generate bills for outpatient and inpatient services
• Coordinate with departments for service charges
• Process insurance claims and documentation
• Verify patient details and services rendered
• Explain bills to patients and resolve billing queries
• Maintain records of cash, card, and online transactions
• Ensure accurate coding (ICD/CPT if applicable)
• Submit billing summaries to accounts/admin

Sanitary Technician

Key Role: Manages sanitation and waste systems
Responsibilities:

• Oversee drainage, toilets, and sanitation systems
• Supervise disposal of solid and liquid waste
• Ensure proper operation of sewage treatment plants (STPs)
• Maintain logs of waste treatment and disposal
• Monitor water quality (e.g., RO plants, water tanks)
• Liaise with infection control team for protocols

Sweepers

Key Role: Daily cleaning and sanitation tasks
Responsibilities:

• Clean hospital floors, walls, toilets, and premises
• Follow color-coded cleaning protocols
• Remove garbage and biomedical waste as per SOP
• Refill handwash and sanitizers
• Assist in minor shifting of items under supervision
• Wear gloves, aprons, and masks during duty
• Report any spills, breakages, or hazards to supervisor

Ambulance Driver

Key Role: Emergency transport of patients
Responsibilities:

• Drive ambulance safely and promptly to assigned locations
• Ensure vehicle is well-maintained and fueled
• Check emergency equipment (oxygen, stretcher, first aid) daily
• Assist paramedic/nurse in shifting patient during transport
• Maintain logbook of trips and mileage
• Follow traffic and emergency transport protocols

Paramedical Staff

Key Role: Clinical and diagnostic support to medical team
Includes: Technicians (Lab, X-Ray, ECG), OT Assistants, Dialysis Techs
Responsibilities:

• Prepare patients for procedures
• Operate diagnostic/therapeutic machines
• Collect and label samples properly
• Maintain instruments and sterilize equipment
• Assist during surgeries or emergency care
• Record observations and report to doctors
• Maintain patient safety and comfort

CSSD Technicians

(Central Sterile Supply Department)
Key Role: Sterilization of hospital instruments
Responsibilities:

• Receive used instruments from OT/Wards
• Clean, disinfect, pack and sterilize using autoclaves
• Maintain inventory of sterile and unsterile items
• Follow infection control & sterilization protocols
• Monitor temperature/pressure of sterilizers
• Label and date sterilized kits
• Record sterilization cycles and validation reports

Ward Assistants

Key Role: Support nursing staff in patient care
Responsibilities:

• Assist in patient shifting (bed/wheelchair/stretchers)
• Help patients with daily activities (eating, dressing)
• Deliver samples/reports to/from labs
• Keep ward area tidy and organized
• Support during admissions and discharges
• Replenish linen and assist in bed making

Ayahs

Key Role: Personal care for female patients, especially in maternity/paediatrics
Responsibilities:

• Bathe, feed, and clean female patients or infants
• Change diapers or soiled clothing
• Provide emotional support to mothers
• Assist in normal deliveries (under nurse supervision)
• Clean labor room after use
• Maintain patient dignity and hygiene

Male Nursing Assistants

Key Role: Support in clinical and non-clinical male patient care
Responsibilities:

• Lift or move male patients for tests or surgery
• Assist in catheterization, enemas, and hygiene
• Shave patients pre-surgery
• Reposition bedridden patients to prevent bedsores
• Escort patients to diagnostic departments
• Maintain discipline and hygiene in male wards

Public Relations Officer (PRO)

Key Role: Communication and coordination between hospital and public
Responsibilities:

• Handle patient grievances and feedback
• Coordinate VIP or corporate client visits
• Communicate hospital updates, health camps, and services
• Ensure good patient experience and satisfaction
• Liaise with media, insurance agencies, and third-party administrators
• Represent hospital in public health events and press
• Organize community outreach programs

Maintenance Manager

Key Role: Supervision of hospital engineering & facility management
Responsibilities:

• Ensure functioning of lifts, generators, AC, plumbing, and electrical systems
• Conduct regular preventive maintenance checks
• Attend to emergency breakdowns immediately
• Maintain records of equipment servicing and AMCs
• Coordinate with biomedical engineering and vendors
• Ensure safety compliance in utilities
• Supervise electricians, plumbers, and technicians

Physiotherapists

Key Role: Rehabilitation of patients post-surgery, injury, stroke, etc.
Responsibilities:

• Assess physical condition and create treatment plans
• Carry out physiotherapy sessions (manual, exercises, machines)
• Educate patients on mobility and posture
• Maintain patient progress records
• Provide home exercise guidelines
• Coordinate with doctors on therapy goals

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