Quality Management System (QMS)
QUALITY MANAGEMENT SYSTEM
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Introduction
"Quality Management System." A Quality Management
System is a set of policies, processes, and procedures required for planning
and execution in the core business area of an organization. The primary goal of
a QMS is to ensure that products or services provided by a company meet or exceed
customer expectations and regulatory requirements.
Key elements of a QMS may include:
- Quality
Policy: A
statement from top management expressing the organization's commitment to
quality.
- Quality
Objectives:
Specific, measurable goals that are consistent with the quality policy.
- Documented
Processes:
Procedures and work instructions that detail how key processes within the
organization are carried out.
- Risk
Management:
Identifying and addressing potential risks that could impact the quality
of products or services.
- Monitoring
and Measurement:
Regularly assessing and monitoring processes and outputs to ensure they
meet the desired quality standards.
- Continual
Improvement: A
commitment to ongoing improvement of processes and the QMS itself.
- Customer
Focus: A
focus on meeting customer requirements and enhancing customer
satisfaction.
- Employee
Training:
Ensuring that employees are trained and competent to carry out their
responsibilities.
- Audits
and Assessments:
Regular internal and external audits to assess compliance with the QMS and
identify areas for improvement.
- Corrective
and Preventive Actions: Processes for addressing nonconformities and
preventing their recurrence.
Purpose, Benefits & Elements of QMS
· Purpose
o Improving processes
o Facilitate & identify training opportunities
o Engaging staff
o Setting organization wide direction
· Benefits
o Meeting the customer requirements
§ Install confidence in the organization
§ Leading to more customers
§ More sales
§ More repeat business
o Meeting the organization requirement
§ Ensures compliance with regulations
§ Provision of products & services in the most cost &
resource efficient manner
§ Creating room for
· Expansion
· Growth
· & Profit
· Elements
o Organizations quality policy
o Organization quality objectives
o Quality manual
o Procedures, instructions & records
o Data management
o Internal processes
o Customer satisfaction
o Improvement opportunities
o Quality analysis
Implementation of QMS
·
Design & Build
o
This step serves to develop
the
§
Structure
§
Processes
§
& Plans for the
implementation
o
Management must have
to consider out the two things
§
Needs of the
organization
§
Needs of its customers
·
Deploy
o
It is the breaking
down each process into sub process
o
Educating staff on
§
Documentation
§
Education
§
Training
§
Tools
§
& metrics
o
Intranets are
increasingly being used to assist in the deployment of QMS
·
Control &
Measure
o
These are the two
areas of establishing a QMS that are largely accomplished by routine &
systematic audits of QMS
o
The specifics vary
greatly from organization to organization depending on the
§
Size
§
Potential risk
§
Environmental impact
·
Review &
Improve
o
It deals with how the
results of an audit are handled
o
Goals are to be determine
the effectiveness & efficiency of each process towards its objectives
o
Communicate the
findings to the employees
o
Develop new practices
& processes on the basis of data collected during the audit
Video Description
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