Consumer Protection Act 1986
CONSUMER PROTECTION ACT 1986
Description also available in video format (attached
below), for better experience use your desktop.
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Consumer refers
to any individual that use the goods & services
·
Example can be the buying of Apple by Simran
for Abdulla and he ate it, both Simran & Abdulla are treated as a consumers
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The main reasons for protecting a consumers
are
o Collective Bargaining
o Multiple Laws
o Hurdle in the litigation
o Remedy
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Overall we can say that this Act is a
safeguard of the interest and rights of consumers
History,
Features, Objectives, Importance, Scope and Needs of CPA 1986
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History
o
Passed in Lok Sabha on 9th
December1986
o
Passed in Rajya Sabha on 10th
December1986
o
Assented by the President of India on 24th
December 1986
o
Came into force from 1st July 1987
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Features
o
Applies to all
§ Goods
§ Services
§ Unfair Trade Practices
o
Cover all sectors
§ Private
§ Public
§ Co-operative
o
Provides establishment of consumer protection
councils at
§ Central
§ State
§ & District level
·
Objectives
o
To protect the consumers from abuse
o
To provide a venue for grievance/redress
o
To ensure a better quality of living by
improving the quality of consumer products & services
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Importance
o
To prevent the
§ Unorganized Consumers
§ Consumers Ignorance
§ Widespread Exploitation of Consumers
§ Businessman Uses the Society Resources
§ Government Intervention
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Scope
o
Requirements to performance, composition
& packaging of a consumer product
o
Requirement as to kind, class &
dimensions
o
Requirement as to the method of sampling,
tests & codes
o
Requirements as to precautions in storage,
transporting & packaging
o
Requirement that a consumer product is to be
marked with safety warnings & instructions
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Needs
o
Social Responsibility
o
Increasing Awareness
o
Consumer Satisfaction
o
Survival & Growth of Business
o
Principle of Trusteeship
Rights
& Responsibility of a Consumer
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Rights
o
Right to
§ Safety
§ Information
§ Choice
§ Be heard
§ Seek Redress
§ Consumer Education
§ Basic Needs
§ Healthy Environment
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Responsibility
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Must exercise his rights
o
Cautious
o
Focus on quality
o
Insist on cash memo
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Filling complaint for the redress of genuine
grievances
Three
Tier Consumer Grievances Machinery
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District Forum (value of goods & claim
does not exceeds Rs. 20 lakh)
·
State Commission (value of goods & claim
is more than Rs. 20 lakh but does not exceed 1 crore)
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National Commission (takes up all the cases
exceeding the value of Rs. 1 crore)
Video
Description
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