Grievances
GRIEVANCES
Introduction
·
Grievance refers
to the complaint that has been formally(written) presented to the management
·
Always remember that every grievance is a
complaint but every complaint is not a grievance because of written format
compulsion
·
Generally the grievance can be
o
Real or Imaginary
o
Legitimate or Ridiculous
o
Rated or Unvoiced
Grievances
Reasons
·
Economic
o
Wage fixation
o
Overtime
o
Bonuses
·
Working Environment
o
Poor working conditions
o
Defective equipments
o
Tools
·
Supervision
o
Disposition of the boss
o
Nepotism
o
Bias
·
Working Group
o
Incompatibility with peers
o
Feeling of neglect
o
Obstruction
·
Working Organization
o
Rigid rules
o
Too much responsibility
o
Lack of recognition
Grievances
Effects & Solving Procedure
·
Effects
o
Loss of interest
o
Low productivity
o
Increase in the wastage & costs
o
Increase in the employee turnover
o
Increase in the incident of accident
o
Indiscipline
o
Unrest
·
Solving Procedure
o
Grievance Acknowledgement
o
Fact Gathering & data collection
o
Examination of grievance causes
o
Decision
o
Execution
o
Review
Grievance
Handling Benefits, Essentials & Committee Members
·
Benefits
o
Encourage employees to raise their concerns
o
Remove hesitation & fear of reprisal
o
Gives a fairy & speedy means of dealing
o
Prevents minor disagreements converting into
serious disputes
o
Saves employees time & money
o
Build openness and trust
·
Essentials
o
Statutory provisions
o
Unambiguous
o
Simplicity
o
Promptness
o
Training
o
Follow up
·
Committee Members
o
One member of top management to act as a
chairman
o
One higher supervisor except the one being
complained
o
One member of HR department
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