Conflict Management
CONFLICT MANAGEMENT
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Introduction
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It can be expressed as a struggle between the
two or more interdependent parties, who perceive or assume that the
o
Incompatible goals
o
Scarce resources
o
& Interference from others can prevent
them from achieving their goal
Causes
of Conflicts
·
Lack of resources
·
Different attitudes & perception
·
Disagreement on goals, priorities &
interests
·
Lack of communication and team work
·
Inadequate organizational structure or
hierarchy
·
Uncleared roles & responsibilities
Types
of Conflicts
·
Intrapersonal Conflict
o
Occurs within an individual or with self
o
A situation in which we have to fight with
himself to choose between two alternative
o
Example can be the conflict in the mind of
Abdullah to select between handmade sanitizers or readymade one for his
hospital
·
Interpersonal Conflict
o
Conflict between two or more individuals
o
Person experiencing this conflict can face
upward or downward opposition
o
Example can be the conflict between Abdullah
& Prashastra in Himalayan Hospital
·
Intergroup Conflict
o
Disagreement or differences between the two
or more group members
o
The disagreement can be on the basis of
§ Authority
§ Territory
§ Resources
o
Example can be the conflict between HR &
Admin department over the hiring of less number of nurses in the hospital
Conflict
Effects on Organization
·
Destructive
o
Stress
o
Absenteeism
o
Staff turnover
o
De-motivation
o
Non-productivity
·
Constructive
o
Improves decision quality
o
Stimulates creativity
o
Encourages interest
Results
of Conflict
·
WIN-WIN
o
Both the parties win in this situation
o
Example can be the winning of a govt tender
by a contractor create win-win
situation on both side
·
WIN-LOSE
o
One party wins and another party loose
o
Example can be the hospital select an
administrator out of 10 candidates after conducting a debate competition
between them
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LOSE-LOSE
o
Both the parties loose in this situation
o
Example can be the budget cutting negotiation
can result in the loos of money of all the parties
Conflict
Handling Steps
·
Analyze the cause of conflict
·
Consider alternative strategies
·
Choose the strategy which will be the best to
resolve conflict
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Implement the decision
·
Evaluate the decision
Strategies
of Conflict Management
·
Defensive
o
It creates feeling of winning in someone and
loss in other
o
It can be easily resolve by the help of
following ways
§ Separate the conflict parties
§ Suppress the conflict
§ Isolate the conflict
§ Avoid the conflict
·
Compromise
o
In this type of strategy both the parties
gain and loss something
·
Creative problem solving
o
It creates a feeling of gain and no feeling
of loss for all the conflict participant
o
This strategy involves the following steps
§ Initiate a discussion
§ Respect individual differences
§ Be empathic
§ Agree on a solution that results in win-win situation
Conflict
Management Ways of Medical Administrator
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Frequently meetings with your team
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Allow your team to express openly
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Share your objectives and goal
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Having a clear cut job description
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Always distribute the task fairly
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Being a role model
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