Hospitality in hospitals

By Abdulla Israr & Simran Rani

HOSPITALITY IN HOSPITALS

 


 Description also available in video format (attached below), for better experience use desktop.

Introduction

In the pool of oxford dictionary the word “Hospitality” means friendly and generous behavior towards guests and hospitality have four characteristics

1)     Given by the host to a guest who is away from home.

2)     It is interactive & involving in nature.

3)     It is a mixture of tangible & intangible factors.

4)     The host provides psychological &  physiological comfort.

If we are going to analyze the hospital & hospitality then it may be seen to be two diverse industries but also have a common link i.e. Customer satisfaction and it is a very important part of a growing hospital because

·       Some patients experience joyful like on a baby birth and some experience difficulty like on having a serious illness but no matter what brings you in a hospital, every step of the hospital staff is to make the patient satisfy & comfortable for a rapid growth.

·       For all the human beings it’s not easy to being away from home, that’s why the hospital have to give them the best medical care so patient can get home soon and best hospitality service so patient never feels away from home during the treatment.

·       To increase the rapid growth regular monitoring & analysis of patient satisfaction is must and it will result in the quantification of hospital performance.

 

Important Aspects for a Patient

·       Atmosphere (Cleanliness & Comfort)

·       Amenities (Food service, Private rooms etc.)

·       Treatment (Technology & Pain management)

·       Safety (Personal safety & Privacy)

·       Nursing (Responsiveness & Caring)

·       Consultant (Listening & Knowledge)

·       Admission & Discharge (Quick & Affordable)

 

Hospitality Services offered to a Patient

General services

·       Phone calls

·       Guests welcome

·       Meals

·       Mail

·       Television

·       Notary of documents

·       Birthday celebrations

International services

·       Travel and Stay

·       Giving Interpreters

·       Visa assistance

·       Medical Insurance

·       Travelling Insurance

·       Local tour operators & guides


Benefits of Patient Satisfaction

·       Profitability & Productivity

·       Increase Staff morale & reduce staff turnover

·       Patient retention & referrals

·       Improved compliance & collection

·       Efficiency & Effectiveness

 

Video description

      Don’t forget to do these things if you get benefitted from this article

o   Visit our Let’s contribute page https://keedainformation.blogspot.com/p/lets-contribute.html

o   Follow our  page

o   Like & comment on our post


 

  

Keep sharing your knowledge

Comments

Post a Comment

Popular posts from this blog

Bio Medical Waste Management

By Abdulla Israr & Simran Rani
Image
BIO MEDICAL WASTE MANAGEMENT         Description also available in video format (attached below), for better experience use your desktop. Introduction ·        BMWM is the management of the waste that is generated during the diagnosis and treatment of a patient ·        Hospital Waste entirely divide into the below mentioned categories o    Non Hazardous (80%) o    Hazardous (20%) §   Infectious (15%) §   Other Hazardous (5%) ·        Non sharps ·        Sharps ·        BMW can easily affect out the entire community such as o    Patients o    Healthcare Workers o    Municipal Workers o    Rag pickers o    Workers in recycling industries   BMW Handling & Management Rules 1998 ·        RULE 1 (SHORT TITLE AND COMMENCEMENT) o    Bio-Medical Waste Management Rules, 1998 o    Came into force on the 20 th July 1998 ·        RULE 2 (APPLICATION) o    Rules apply to all persons who §   Generates, Collect, Receive, Store §   Transport, Treat,
Read more

Basic concepts of Pharmacology

By Abdulla Israr & Simran Rani
Image
BASICS OF PHARMACOLOGY Description also available in video format (attached below) Introduction 1) Pharmacology is a science of drugs that deals with the study of drugs or medicines effects on the body. 2) The term Pharmacology derives from two Greek words Pharmakon  (Drug or Medicine) Logos (Science) DRUGS (Medicines) Definition Drug is a chemical substance that is used to modify the physiological system for the benefit of the recipient (patient). Sources of drugs The drugs are obtained from various sources such as Minerals (Paraffin, Magnesium sulfate) Animals (Insulin, Thyroid) Plants (Morphine, Quinine) Synthetic (Aspirin, Sulfonamides) Microbes (Penicillin & other antibiotics) Genetical engineering (Human insulin, Hormones) Dosage forms of drug The drugs are available in various dosage forms such as Tablets Capsules Injection Infusion Solution Cream Suspension Aerosol etc Routes of drug administration The drugs can be administered from various routes such as Oral (PCM tablet)
Read more

Statistics

By Abdulla Israr & Simran Rani
Image
STATISTICS Description also available in video format (attached below), for better experience use your desktop. Definition ·        It is a branch of mathematics that deals with the §   Collection §   Organizing §   Analysis §   Interpretation §   & Presentation of the masses of numerical data. ·        A collection of quantitative data.   Characteristics ·        It should be expressed numerically just like the height of Abdullah is 6’1” makes the fact clear and easy to understand. ·        It is the collection of facts, and the facts can be related to a group or individual. ·        It is affected by a number of factors, causes and forces in a market which operates on the fact and figures in a group. ·        The main purpose of any scientific study is the first and most important step which helps to collect the data in a systematic manner. ·        Statistics are estimated according to reasonable standards of accuracy. ·        It should be plac
Read more