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TOTAL QUALITY MANAGEMENT (TQM) Description also available in video format (attached below), for better experience use your desktop Introduction ·        TQM o    T otal : - Whole o    Q uality : - Degree of excellence o    M anagement : - Art of planning, controlling, coordinating, directing and motivating ·        Hence, it can be defined as an art of managing the whole to achieve excellence ·        According to the ISO “TQM is o    A management approach for an organization o     Centered  on quality o    Based on the participation of all its members o    Aiming at long-term success through customer satisfaction o    Benefits to all members of the organization and to the society   Characteristics of TQM o    Management Committed o    Closer Customer Relations o    Benchmarking o    Increased Training o    Employee Empowerment o    Flexible Production o    Process Measuring   Aspects of TQM o    Counting o    Tools, techniques and

PROFESSIONAL REVIEW/CLINICAL AUDIT Description also available in video format (attached below), for better experience use your desktop INTRODUCTION A professional review or clinical audit is a systematic process of assessing and improving the quality of patient care within a healthcare setting. It involves the evaluation of clinical practices, protocols, and outcomes to ensure that they align with established standards and guidelines. The primary goal of a professional review or clinical audit is to identify areas for improvement and implement changes that will enhance the overall quality and safety of patient care. Here are the key components and steps involved in a professional review or clinical audit: Define Objectives and Scope: Clearly outline the objectives of the audit. Define the scope of the audit, specifying the clinical area, process, or aspect of care to be reviewed. Establish Criteria and Standards: Identify re

COMPREHENSIVE QUALITY ASSURANCE SYSTEM Description also available in video format (attached below), for better experience use your desktop INTRODUCTION A Comprehensive Quality Assurance (QA) System is a set of processes, standards, and practices designed to ensure that products or services meet predefined quality criteria. The primary goal of QA is to prevent defects, improve efficiency, and enhance customer satisfaction. Below are key components that make up a comprehensive QA system: Quality Policy and Objectives: Establish a clear quality policy that reflects the organization's commitment to quality. Define measurable quality objectives aligned with business goals. Quality Planning: Develop a comprehensive quality plan outlining the approach, methodologies, and resources required for QA activities. Identify key quality checkpoints and milestones throughout the project/product lifecycle. Process

QUALITY ASSURANCE Description also available in video format (attached below), for better experience use your desktop INTRODUCTION Quality Assurance (QA) is a systematic process that ensures products or services meet specified requirements and are free of defects. It is a critical component of the software development life cycle and is also applicable in various other industries such as manufacturing, healthcare, and finance. The primary goal of QA is to ensure that the final product or service meets customer expectations and complies with industry standards and regulations. Key aspects of Quality Assurance include Process Improvement: QA involves continuously evaluating and improving processes to enhance efficiency, reduce errors, and optimize resource utilization. This can include refining development methodologies, testing procedures, and overall project management. Testing and Validation: QA teams conduct thorough testing of product