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TOTAL QUALITY MANAGEMENT (TQM) Description also available in video format (attached below), for better experience use your desktop Introduction ·        TQM o    T otal : - Whole o    Q uality : - Degree of excellence o    M anagement : - Art of planning, controlling, coordinating, directing and motivating ·        Hence, it can be defined as an art of managing the whole to achieve excellence ·        According to the ISO “TQM is o    A management approach for an organization o     Centered  on quality o    Based on the participation of all its members o    Aiming at long-term success through customer satisfaction o    Benefits to all members of the organization and to the society   Characteristics of TQM o    Management Committed o    Closer Customer Re...

PROFESSIONAL REVIEW/CLINICAL AUDIT Description also available in video format (attached below), for better experience use your desktop INTRODUCTION A professional review or clinical audit is a systematic process of assessing and improving the quality of patient care within a healthcare setting. It involves the evaluation of clinical practices, protocols, and outcomes to ensure that they align with established standards and guidelines. The primary goal of a professional review or clinical audit is to identify areas for improvement and implement changes that will enhance the overall quality and safety of patient care. Here are the key components and steps involved in a professional review or clinical audit: Define Objectives and Scope: Clearly outline the objectives of the audit. Define the scope of the audit, specifying the clinical area, process, or aspect of care to be reviewed. Establish Criteria and Standards: Identify re...

COMPREHENSIVE QUALITY ASSURANCE SYSTEM Description also available in video format (attached below), for better experience use your desktop INTRODUCTION A Comprehensive Quality Assurance (QA) System is a set of processes, standards, and practices designed to ensure that products or services meet predefined quality criteria. The primary goal of QA is to prevent defects, improve efficiency, and enhance customer satisfaction. Below are key components that make up a comprehensive QA system: Quality Policy and Objectives: Establish a clear quality policy that reflects the organization's commitment to quality. Define measurable quality objectives aligned with business goals. Quality Planning: Develop a comprehensive quality plan outlining the approach, methodologies, and resources required for QA activities. Identify key quality checkpoints and milestones throughout the project/product lifecycle. Process ...

QUALITY ASSURANCE Description also available in video format (attached below), for better experience use your desktop INTRODUCTION Quality assurance (QA) in healthcare is a systematic process aimed at ensuring that patient care services meet established standards of quality, safety, and efficiency. Two of the most important tools used in QA are record review and medical audit . These methods help healthcare organizations continuously monitor, evaluate, and improve clinical and administrative performance. 1. Quality Assurance in Healthcare Quality assurance focuses on: Providing safe, effective, patient-centered care Maintaining uniform standards of treatment Ensuring accountability and transparency Continuous quality improvement rather than fault-finding QA is an ongoing, structured activity integrated into hospital management and clinical governance. 2. Record Review Definition Record review is the systematic examination of patient medical records to assess the quality, complet...