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Foundations of Quality Management in Healthcare

By Abdulla Israr & Simran Rani
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Foundations of Quality Management in Healthcare Introduction ·        Healthcare quality has become one of the most critical aspects of modern hospital administration. ·        Unlike manufacturing, where quality is defined by product specifications, healthcare quality is measured by patient outcomes, safety, satisfaction, and efficiency of services. ·        Increasing complexity of healthcare delivery, rising patient expectations, competitive healthcare markets, and global accreditation systems such as NABH (National Accreditation Board for Hospitals) and JCI (Joint Commission International) have made Quality Management (QM) indispensable. ·        Quality in healthcare means providing the right service, at the right time, in the right way, to the right patient, at the lowest possible cost, without compromising safety or effectiveness . ·   ...
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Quality Gurus and Their Contributions

By Abdulla Israr & Simran Rani
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Quality Gurus and Their Contributions Introduction ·        Quality management in healthcare and other industries has been shaped by the works of prominent quality gurus. ·        Their philosophies emphasize continuous improvement, customer focus, reduction of errors, and building a culture of quality within organizations. ·        In hospitals, their principles ensure patient safety, efficiency, cost-effectiveness, and satisfaction. ·        Among the most influential are W. Edwards Deming, Joseph Juran , Kaizen philosophy (Japanese approach), and Philip Crosby . W. Edwards Deming and His Principles ·        Deming is widely recognized as the “father of quality management.” ·        His teachings laid the foundation for Total Quality Management (TQM) and the use of statistical process contro...
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Accreditation in Healthcare

By Abdulla Israr & Simran Rani
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Accreditation in Healthcare Introduction ·        Healthcare organizations exist to provide safe, effective, and high-quality care to patients. ·        However, variation in clinical practices, administrative processes, and support services can lead to inconsistent outcomes and risks to patient safety. ·        To address this, the concept of accreditation was introduced as a structured, systematic approach to ensure that healthcare institutions meet defined standards of quality and safety. ·        Accreditation in healthcare is a voluntary external evaluation process carried out by recognized bodies. ·        It involves assessing hospitals and other healthcare facilities against pre-defined performance standards related to patient care, safety, infrastructure, management systems, and continuous quality improvement. By o...
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