Product
PRODUCT
Introduction
·
A product is anything that can be offered
to a market to satisfy a want or need.
·
It includes physical goods, services,
experiences, events, persons, places, organizations, ideas, or a
combination of these.
Types of Products
- Consumer
Products: Bought by final consumers (e.g.,
food, clothing, appliances).
- Industrial
Products: Bought for further processing or
use in business (e.g., raw materials, machinery).
Levels of a Product (According to Philip
Kotler):
- Core
Product – The basic benefit or value (e.g.,
communication in a mobile phone).
- Actual
Product – The tangible product (e.g., brand,
design, packaging).
- Augmented
Product – Additional services (e.g.,
warranty, delivery, after-sales).
Product Line
·
A product line is a group of related
products marketed under a single brand, having similar functions or sold to the
same customer group.
·
Example:
Apple’s product lines:
·
iPhone (smartphones)
·
Mac (computers)
·
iPad (tablets)
·
Apple Watch (wearables)
Product Line Decisions
- Product
Line Length – Total number of items.
- Product
Line Stretching:
- Downward
Stretch – Adding lower-end products.
- Upward
Stretch – Adding high-end products.
- Two-way
Stretch – Adding both upper and lower-end
products.
- Product
Line Filling – Adding more items within the
existing range.
Product Additions
·
Adding new products to the existing line to meet
changing customer needs or explore new markets.
·
Reasons for Addition
·
Increase sales
·
Respond to competition
·
Meet customer demand
·
Technological innovation
Product Deletion
·
Removing a product that is underperforming,
outdated, or no longer profitable.
·
Reasons for Deletion
·
Low sales or declining profits
·
Technological obsolescence
·
Change in consumer preferences
·
High cost of maintenance
Product Deletion Process
- Review
– Analyze performance.
- Evaluation
– Impact on brand and operations.
- Decision
– Discontinue or revamp.
- Communication
– Inform customers and stakeholders.
New Product Development (NPD)
·
New Product Development is the process of
bringing a new product to the market—from idea generation to market launch.
·
Stages of New Product Development
Stage |
Description |
1. Idea Generation |
Sourcing new product ideas from internal/external
sources. |
2. Idea Screening |
Filtering unfeasible or unprofitable ideas. |
3. Concept Development and Testing |
Creating detailed product concepts and testing with
target customers. |
4. Business Analysis |
Estimating sales, costs, and profitability. |
5. Product Development |
Developing the actual product prototype. |
6. Test Marketing |
Launching the product in a limited area to observe
performance. |
7. Commercialization |
Full-scale product launch to the market. |
Types of New Products
- New-to-the-world
(Innovations)
- New
product lines
- Additions
to existing lines
- Improvements
or revisions
- Repositioned
products
- Cost
reductions
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