CQI in Stores

CQI IN STORES Introduction Stores management is a vital component of hospital material management, ensuring the availability of right items, in the right quantity, at the right time, at the right cost. Inefficient stores operations lead to stock-outs , wastage, excess inventory , pilferage , and increased operational costs. Continuous Quality Improvement (CQI) in stores aims to enhance efficiency, accuracy, service levels, and cost-effectiveness by applying structured quality improvement principles. Total Quality Management (TQM) in Stores Definition: TQM is a management philosophy that emphasizes continuous improvement, customer satisfaction, teamwork, and quality in every process . Application in Stores: Customer focus – Internal (hospital departments, doctors, nurses) and external (patients, suppliers). Process approach – Streamlining procurement, storage, and distribution....